FROM MANAGER INTO POWERFUL LEADER
THE EMPLOYEE EXPERIENCE IS ABOUT EMOTIONS
Whether a company finds and retains top talent is among the strongest predictors of its success. Many employees already working in an organization are unengaged in their jobs. This disengagement has tremendous implications for the bottom line, costing billions in lost productivity. If the biggest competitive differentiator companies have today is their people, then organizations must foster work environments where people actually want to work. One way to do this is to focus on improving the employee experience. The employee experience refers to the many different interactions an employee has with an organization. Employees need a consistent experience. Employee experience is as important as that of the customer because having happy employees often equals having happy customers.
Pleasure in the job puts perfection in the work.
- Aristotele -
A POOR EMPLOYEE EXPERIENCE HOLDS UNLOCKED HUMAN ASSETS POTENTIAL
Employee experience dissatisfaction represent negative feelings of individuals about work or the work environment. The consequences for the business are represented as increase in employee turnover, sickness leave, time waste, and decrease in service quality, sales, efficacy and innovation.